Return & Exchange Policy
Thank you for shopping with KuKirin shop. Your satisfaction is our priority, and we aim to provide a seamless return and exchange process. Please review our policy below.
Eligibility for Returns and Exchanges
- Items must be returned within 30 days of delivery.
- Products must be unused, undamaged, and in their original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Sale or clearance items.
- Gift cards.
- Customized or personalized products.
- Items marked as non-returnable on the product page.
Return Process
Contact Us:
Email: zisen01@kukirin-scooter.shop
Provide your order number, the item(s) you wish to return, and the reason for return.
Approval:
- Once your return request is approved, we will provide you with a return shipping address and instructions.
Shipping:
- Ship the product back to us using a trackable shipping service.
- Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
Inspection and Refund:
- Upon receiving your return, we will inspect the item(s).
- Refunds will be processed to your original payment method within 10 business days.
Exchange Process
- Exchanges are subject to stock availability.
- Follow the same process as returns to initiate an exchange.
- If the desired item is unavailable, we will issue a refund or store credit.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 30 days of delivery.
- Provide photos of the damage and a description of the issue for a swift resolution.
Refund Details
- Refunds will exclude any shipping fees paid at checkout.
- Depending on your payment provider, it may take additional time for the refund to reflect in your account.